B2B E-Commerce Privacy Policy 

Last Updated: [October 06, 2026]

1. Introduction

Welcome to Belle Aura ("we," "our," or "us"). We operate www.belleaura.com (the "Site"), a business-to-business (B2B) e-commerce platform. This Privacy Policy describes how we collect, use, disclose, and safeguard business data and information when your company visits our Site, registers a corporate account, or makes wholesale purchases.

Unlike consumer platforms, our services are strictly intended for businesses, corporate entities, and their authorized representatives.

2. Information We Collect

We collect information that identifies or relates to a business entity or its authorized representatives ("Business Data"). This includes:

  • Corporate Identifiers: Legal business name, trade names (DBA), employer identification number (EIN), VAT/tax ID, and corporate registration documents.

  • Business Contact Information: Authorized representative's name, job title, corporate email address, business phone number, billing address, and physical shipping locations.

  • Financial & Transaction Information: Bank account details for corporate wire transfers, ACH information, credit applications, purchase orders, and payment histories.

  • Technical & Usage Data: IP addresses, browser types, device information, and logs of your company’s activity on our ordering portal.

3. How We Use Business Data

We use the collected data to fulfill our B2B contractual obligations, including to:

  • Verify commercial credit applications and approve corporate accounts.

  • Process, fulfill, and track high-volume bulk or wholesale orders.

  • Manage corporate billing, net-term invoicing, and debt collection.

  • Provide dedicated customer support and account management.

  • Enhance portal security, prevent corporate fraud, and audit system integrity.

4. Sharing and Disclosure of Information

We do not sell business contact lists. We share your data only with enterprise service providers necessary to complete commercial transactions:

  • Fulfillment & Logistics: Freight carriers, third-party logistics (3PL) providers, and warehouse systems to deliver bulk freight shipments.

  • Financial Services: Commercial payment processors, credit reporting agencies, and banking institutions evaluating net-term applications.

  • Enterprise Software: Customer Relationship Management (CRM) tools, Enterprise Resource Planning (ERP) databases, and cloud hosting providers.

  • Legal & Regulatory Compliance: Law enforcement or regulatory bodies when required to comply with commercial laws, tax audits, or valid legal processes.

5. Data Retention

We retain Business Data for as long as your corporate account remains active or as needed to provide our services. We also retain and use this data to comply with our commercial legal obligations, resolve business disputes, and enforce our corporate agreements.

6. Regional Rights and B2B Exemptions

Depending on your jurisdiction (such as the EU/UK under GDPR, or various U.S. state privacy laws like the CCPA), individual representatives may have specific rights regarding their personal business contact data (e.g., right to access, delete, or correct).

  • Please note that many privacy laws grant specific exemptions or distinct rules for business-to-business (B2B) data compared to consumer data.

  • We honor verified requests regarding personal business contact information to the extent required by applicable law.

7. Security Measures

We implement commercial-grade technical and organizational security measures to protect your corporate data from unauthorized access, loss, or alteration. However, no data transmission over the internet or bulk storage system can be guaranteed 100% secure.

8. Changes to This Policy

We reserve the right to update this B2B Privacy Policy at any time to reflect changes in our commercial practices. We will notify corporate account holders of material updates via email or a prominent notification on our portal dashboard.

9. Contact Information

For questions regarding this policy or to update your company's data, please contact our privacy compliance officer at: Info @belleaura.com

Return & Refund policy

We at belle aura set ourselves to the highest standards and we believe you will like our products as much as we do! However, we understand that sometimes, your purchase might not be the perfect fit. You should request a return within 30 days from the date of delivery to return eligible furniture items.

In case of damaged/defective/incorrect items you should request return within 48 hrs from the date of delivery. Please review our Return & Refund policy below before you initiate your return.

belle aura will not accept returns on: gift cards, customized products, fabric swatches and any items which have been installed like lights, wall art etc.

1. Items Condition & Cost

Please ensure that the items are unused or uninstalled with all tags and labels attached to be eligible for a return. Freight returns will be issued a refund less original shipping and handling charges in addition to a 15% restocking fee from the original, pre-discounted product price.

All items must be securely packaged in their original packaging. If original packing is not available, then customers must use packaging that is similar in durability and protection to the original packaging. The alternative packaging should adequately protect the item from damage during transit. Please keep in mind that we will accept returns if the product is in the original form and undamaged.

Non-Returnable Items

We're here to help you through the process.

We highly encourage you to review the items for any damages, defects or incorrect items upon receipt of the item before signing the delivery note. Contact our customer service team at returns@belleaura.com to initiate a return request within 48 hrs of receiving the damaged/defective/incorrect item and our team will assist you with the return process.

For any refusal of White Glove service at the time of delivery, belle aura is not responsible for damage of the item while assembling.

While initiating return, share your proof of purchase, such as your order number and delivery zip code.

Once your return request is approved, we'll provide you with clear and easy-to-follow instructions on how to return the item.

4. Return Shipping

It's important to note that returns will incur a fee, including the actual outbound and return shipping costs, as well as a 15% restocking fee.

The original shipping cost will not be refunded.

If you are outside the fulfillment area, you need to return the item(s) independently and all associated costs should be borne by you.

If you are within the fulfillment area, you can request a return through our carrier. This will be a curbside pickup only. Please follow packing directions as stated in the “Items condition & cost” section.

5. Inspection and Refund

When we receive your returned item, our team will treat it with care and inspect it to ensure it meets the eligibility criteria.

If the returned item is in its original condition, we'll process your refund within 2 business days using the original payment method.

If the returned item is NOT in its original condition, please allow 5 business days for our team to inspect. We will send you an email after we inspect the item and issue a refund within 2 business days after email receipt using the original payment method.

Please note that while we will refund the purchase price of the item, original shipping fees may not be covered unless we sent you a wrong item or the item has reached you damaged.

6. Damaged/ Defective/ Incorrect Items

We stand behind the quality of our products, but sometimes things don't go as planned. If you ever receive a damaged or defective item, let us know right away. We take quality seriously and want to make it right.

Contact our customer service team at returns@belleaura.com to initiate a return request within 48 hrs of receiving the item with clear photos of the damage/ defect/ incorrect items, along with your order number and delivery zip code.

At the time of delivery please review the product thoroughly for any defects or damage. If an item is found damaged, note to the delivery company as “damaged item received” and accept the shipment and sign off.

Do not refuse undamaged items as we will not be issuing refunds on such items.

Damage claims received after 48 hrs will not be accepted.

7. Item Color and Measurements

Note that there might be slight variation in color when you receive the product as every computer screen has different resolution. Returns will not be accepted due to slight variation in color or description.

Please allow ±2 inches in size variation. If items are returned due to size variation it will incur a fee, including the actual outbound and return shipping costs, as well as a 15% restocking fee.

8. Refunds

Refunds can only be issued via the original payment method. If the original payment method is unavailable store credit will be issued.

All Final sale items are non-refundable.