We offer a wide range of furniture and home decor items including sofas, accent chairs, coffee tables, end tables , sideboards, lighting, wall art, and decorative accessories.

We are an online retailer. All products are available for purchase 24/7 on our website.

You can place an order through our website. Our customer service team is available at support@belleaura.com to assist you with any questions or concerns.

Once your order has been shipped, you will receive an email with tracking information. You can also log in to your account on our website to view your order status and tracking details.

If your order arrives damaged, please contact our customer service team within 48 hours at support@belleaura.com. We will assist you in processing a return or replacement.

Some of our products come in different colors and finishes. You can review the options available in the product listing page.

Many of our pieces are as unique as the artisan that made them. These variations are a big reminder that a real person created something special just for you. Hand finished collections from natural materials showcase beautiful, organic variations, irregular distresses in wood, sporadic oxidations, color fluctuations, etc. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects.

We make every effort to display the colors of our products accurately on the website. However, the actual colors you see will depend on your computer monitor.

Please allow for a ±2-inch variation in the dimensions of our products due to the nature of materials and handmade processes.

Yes, each furniture piece comes with specific care instructions which can be found on the product page of our website. You may refer to the care instructions section on the website.

Most furniture is delivered via truck. Some larger and heavier items are required to have a White Glove delivery while smaller furniture pieces are shipped through parcel carriers without White Glove service (please refer to the product page for details). White Glove delivery includes scheduled home delivery, placement in your room of choice, unpacking, and full assembly.

Delivery times and costs depend on your location and the size of your order. Once your product ships from our warehouse, you will receive tracking information. Please note that out-of-stock items may take longer to deliver, but an estimated timeframe will be provided during order placement.

Yes. An individual 18 years or older, must be home to accept furniture delivery and inspect your order.

Items must be returned within 30 days of purchase in their original condition and packaging. If the original packaging is not available, please use similar packaging to ensure the item is protected during transit. Contact our customer service team to initiate a return. Refer to the Return Policy for complete details.

Orders can be canceled or modified within 24 hours of placement. After this period, we may not be able to accommodate changes due to the processing and shipping schedule. Please contact our customer service team as soon as possible if you need to make changes.

Refunds can only be issued via the method of the original purchase. Depending on the card provider, it may take up to 5 working days for the credit to appear in your statements once the refund has been processed. belle aura cannot be held responsible for third party costs or fees associated with the credit card.

You can choose to pay with a Credit Card (Visa, MasterCard, American Express or Discover), PayPal, Apple Pay, Affirm, belle aura gift card.

Yes, we offer financing options through a third party provider Affirm. You can learn more about Affirm when you click on the Affirm link on the individual product page.

Yes, we offer gift cards that can be purchased online. Gift cards can be used for any purchase and do not expire.

To redeem, enter the 16-digit gift card number at the time of checkout, and the Gift Card value will be deducted automatically from your total.

Please write an email to giftcards@belleaura.com to know your gift card balance.

You can contact our customer service team by email at support@belleaura.com, or by using the "Contact Us" form.