Return and Refund policy

Return & Refund policy

We at belle aura set ourselves to the highest standards and we believe you will like our products as much as we do! However, we understand that sometimes, your purchase might not be the perfect fit. You should request a return within 30 days from the date of delivery to return eligible furniture items.

In case of damaged/defective/incorrect items you should request return within 48 hrs from the date of delivery. Please review our Return & Refund policy below before you initiate your return.

belle aura will not accept returns on: gift cards, customized products, fabric swatches and any items which have been installed like lights, wall art etc.

1. Items Condition & Cost

Please ensure that the items are unused or uninstalled with all tags and labels attached to be eligible for a return. Freight returns will be issued a refund less original shipping and handling charges in addition to a 15% restocking fee from the original, pre-discounted product price.

All items must be securely packaged in their original packaging. If original packing is not available, then customers must use packaging that is similar in durability and protection to the original packaging. The alternative packaging should adequately protect the item from damage during transit. Please keep in mind that we will accept returns if the product is in the original form and undamaged.

Non-Returnable Items

We're here to help you through the process.

We highly encourage you to review the items for any damages, defects or incorrect items upon receipt of the item before signing the delivery note. Contact our customer service team at returns@belleaura.com to initiate a return request within 48 hrs of receiving the damaged/defective/incorrect item and our team will assist you with the return process.

For any refusal of White Glove service at the time of delivery, belle aura is not responsible for damage of the item while assembling.

While initiating return, share your proof of purchase, such as your order number and delivery zip code.

Once your return request is approved, we'll provide you with clear and easy-to-follow instructions on how to return the item.

4. Return Shipping

It's important to note that returns will incur a fee, including the actual outbound and return shipping costs, as well as a 15% restocking fee.

The original shipping cost will not be refunded.

If you are outside the fulfillment area, you need to return the item(s) independently and all associated costs should be borne by you.

If you are within the fulfillment area, you can request a return through our carrier. This will be a curbside pickup only. Please follow packing directions as stated in the “Items condition & cost” section.

5. Inspection and Refund

When we receive your returned item, our team will treat it with care and inspect it to ensure it meets the eligibility criteria.

If the returned item is in its original condition, we'll process your refund within 2 business days using the original payment method.

If the returned item is NOT in its original condition, please allow 5 business days for our team to inspect. We will send you an email after we inspect the item and issue a refund within 2 business days after email receipt using the original payment method.

Please note that while we will refund the purchase price of the item, original shipping fees may not be covered unless we sent you a wrong item or the item has reached you damaged.

6. Damaged/ Defective/ Incorrect Items

We stand behind the quality of our products, but sometimes things don't go as planned. If you ever receive a damaged or defective item, let us know right away. We take quality seriously and want to make it right.

Contact our customer service team at returns@belleaura.com to initiate a return request within 48 hrs of receiving the item with clear photos of the damage/ defect/ incorrect items, along with your order number and delivery zip code.

At the time of delivery please review the product thoroughly for any defects or damage. If an item is found damaged, note to the delivery company as “damaged item received” and accept the shipment and sign off.

Do not refuse undamaged items as we will not be issuing refunds on such items.

Damage claims received after 48 hrs will not be accepted.

7. Item Color and Measurements

Note that there might be slight variation in color when you receive the product as every computer screen has different resolution. Returns will not be accepted due to slight variation in color or description.

Please allow ±2 inches in size variation. If items are returned due to size variation it will incur a fee, including the actual outbound and return shipping costs, as well as a 15% restocking fee.

8. Refunds

Refunds can only be issued via the original payment method. If the original payment method is unavailable store credit will be issued.

All Final sale items are non-refundable.